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This is where you will find legal info along with our policies on important subjects.


Terms & Conditions of Sale

These terms and conditions of sale are available on request and for inspection at the company’s registered office.

1 Acceptance of Orders

Orders are accepted, manufactured and invoiced in accordance with the quantities, specification, price and payments terms as contained in New

Design Group Order Confirmation paperwork. New Design Group should be notified immediately of any discrepancies.

2 Lead Times

Lead times quoted are applicable from receipt by New Design Group of full order specification.

3 Ownership of Goods

Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with the seller until the seller has received payment of the full price of

(a) all Goods and/or Services the Subject of the Contract and

(b) all other goods and/or services supplied by the seller to the buyer under any contract whatsoever.

Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and buyer.

4 General

These conditions shall apply to and govern all contracts for the supply of goods and Services by New Design Group Ltd (hereinafter called “the Company”) and shall prevail over any inconsistent terms or conditions contained in or referred to in this order or in correspondence or elsewhere and all or any arrangements to the contrary are hereby extinguished. The Term “goods” shall where the context so permits include units, parts, accessories, repairs, fitments and services.

5 Prices and Payments

  1. a) Subject to the provisions of Clause 2(c) whilst every effort will be made to maintain prices as quoted, the Company will only accept orders at prices ruling on the day of dispatch, and such price shall be fixed at the Company’s discretion after taking into account any increase in the cost of materials, transport and any other relevant factors: and the buyer hereby agrees to pay the price as invoiced. The buyer also agrees to pay for any loss or extra costs incurred by the Company through any request or instruction or lack of instructions on the part of the buyer, its employees or contractors. Unless otherwise indicated in the Company’s quotation no discount of any kind is allowable, prices being strictly nett.

(b) V.A.T. will be charged at the rate applicable at the time of dispatch.

(c) Unless it has otherwise been agreed in writing, orders are accepted on the condition that payment is paid in full on or prior to the taking of delivery of goods unless an approved credit account has been opened for the buyer by the Company. Payment of any instalment due is a condition precedent to further deliveries, and the Company shall have the right to terminate any contract or supply when an instalment or payment is in arrears. If an invoice is not agreed then it is incumbent upon the buyer to communicate this fact to the Company immediately as under no circumstances will any dispute be acknowledged by the Company more than 7 days after the date of the invoice. Where not otherwise expressly stated all payments are to be made at the main premises of the Company.

(d) Title to the goods shall in no case pass from the Company until the full contract or invoiced price has been received. If a cheque is tendered by the buyer it shall not be treated as payment until it has been cleared by the Company’s Bank. The Company shall in any event have a particular and general lien over the goods sold and for all claims and monies owing by the buyer to the Company under any contract whatsoever or in any other way whatsoever, and the Company shall be entitled to the return of all goods not paid for in full at the buyer’s expense in the event of any failure to pay in accordance with these conditions or any specific amendment thereto agreed in advance in writing by the Company with the buyer.

(e) The Company may charge interest at 4% above the base rate from time to time of HSBC Bank Plc on any amount not received by the due date until such amount is received, both before and after judgement.

6 Carriage and Delivery

Carriage is affected at the Company’s option and appropriate charges will be made for such carriage based on current Carriage Standard Rates. Although every effort will be made to effect prompt delivery, the Company cannot be held responsible for loss or damage due to delay in delivery, accidents, fire or strikes, war, lockouts, or any other causes beyond its control. Overseas orders will be shipped DAP. The Buyer will be responsible for all import duties, taxes and any related storage charges.

7 Damage and Loss

No claim for loss in transit can be considered unless notified to the Company within 48 hours after notification of dispatch, or in the case of damage or shortage within 24 hours from receipt of goods. Risk of loss or damage to the goods shall pass to you upon delivery.

8 Orders and Schedules

The Company does not accept verbal orders or instructions. All orders from customer or their agents must be received by fax, email or by post before they will be accepted and processed.

9 Defective Products

Free replacement will be made by the Company of any product which it agrees is defective, if returned within twelve months from the date of dispatch from the Company. No liability for expenses incurred by customers or any consequential damage arising from such defects can be accepted by the Company.

10 Return of Goods

The return of any goods properly supplied will not be accepted unless the Company’s authority has been previously agreed in writing and an address for returned goods given. Notification of such return must be in writing within 24 hours of receipt of the goods. The Buyer accepts and understands that the issuing of orders or contracts to the Company implies full agreement with the above terms and conditions.

11 Cancellations

Cancellation will only be accepted if agreed in writing. Any order cancelled within 48 hours of placement will be subject to a 5% administration charge of nett order value (£200 minimum). Beyond this point a cancellation charge of between 50% and full order value will be levied dependent upon the stage of production.

  1. Delayed orders

Orders delayed within 2 weeks of the delivery week may be subject to a storage charge. This will be charged at a rate of £10+vat per pallet (or part of) per week (or part of). Invoice for the order will be sent to the client on the original delivery date. Invoicing for the storage to be on a 4-weekly basis, starting on the week the order was originally due out.

12th July 2024

Due for review July 2025



New Design Group needs to gather and use certain information about individuals. These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact. This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.

Why this policy exists

This data protection policy ensures New Design Group:

  • Complies with data protection law and follow good practice.
  • Protects the rights of staff, customers and partners.
  • Is open about how it stores and processes individuals’ data.
  • Protects itself from the risks of a data breach.

Data protection law

The Data Protection Act 1998 describes how organisations — including New Design Group — must collect, handle and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully. The Data Protection Act is underpinned by eight important principles. These say that personal data must:

  1. Be processed fairly and lawfully.
  2. Be obtained only for specific, lawful purposes.
  3. Be adequate, relevant and not excessive.
  4. Be accurate and kept up to date.
  5. Not be held for any longer than necessary.
  6. Processed in accordance with the rights of data subjects.
  7. Be protected in appropriate ways.
  8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection.

People, risks and responsibilities

Policy scope

This policy applies to:

  • The head office of New Design Group.
  • All branches of New Design Group.
  • All staff and volunteers of New Design Group.
  • All contractors, suppliers and other people working on behalf of New Design Group.

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

  • Names of individuals.
  • Postal addresses.
  • Email addresses.
  • Telephone numbers.
  • Any other information relating to individuals.

Data protection risks

This policy helps to protect New Design Group from some very real data security risks, including:

  • Breaches of confidentiality. For instance, information being given out inappropriately.
  • Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.
  • Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.


Everyone who works for or with New Design Group has some responsibility for ensuring data is collected, stored and handled appropriately. Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.

However, these people have key areas of responsibility:

  • The board of directors is ultimately responsible for ensuring that New Design Group meets its legal obligations and for:

– Keeping up-to-date about data protection responsibilities, risks and issues.

– Reviewing all data protection procedures and related policies, in line with an agreed schedule.

– Arranging data protection training and advice for the people covered by this policy.

– Handling data protection questions from staff and anyone else covered by this policy.

– Dealing with requests from individuals to see the data New Design Group holds about them (also called ‘subject access requests’).

– Checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data.

  • The company’s IT service provider, ‘Saqqara’ is responsible for:

– Ensuring all systems, services and equipment used for storing data meet acceptable security standards.

– Performing regular checks and scans to ensure security hardware and software is functioning properly.

– Evaluating any third-party services the company is considering using to store or process data. For instance, cloud computing services.

  • The Marketing Manager, is responsible for:

– Approving any data protection statements attached to communications such as emails and letters.

– Addressing any data protection queries from journalists or media outlets like newspapers.

– Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles.

General staff guidelines

  • The only people able to access data covered by this policy should be those who need it for their work.
  • Data should not be shared informally. When access to confidential information is required, employees can request it from their

line managers.

  • New Design Group will provide training to all employees to help them understand their responsibilities when handling data.
  • Employees should keep all data secure, by taking sensible precautions and following the guidelines below.
  • In particular, strong passwords must be used and they should never be shared.
  • Personal data should not be disclosed to unauthorised people, either within the company or externally.
  • Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.
  • Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.

Data storage

These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT service provider or board of directors. When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it. These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:

  • When not required, the paper or files should be kept in a locked drawer or filing cabinet.
  • Employees should make sure paper and printouts are not left where unauthorised people could see them, like on a printer.
  • Data printouts should be shredded and disposed of securely when no longer required.

When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:

  • Data should be protected by strong passwords that are changed regularly and never shared between employees.
  • If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.
  • Data should only be stored on designated drives and servers, and should only be uploaded to an approved cloud computing services.
  • Servers containing personal data should be sited in a secure location, away from general office space.
  • Data should be backed up frequently. Those backups should be tested regularly, in line with the company’s standard backup procedures.
  • Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.
  • All servers and computers containing data should be protected by approved security software and a firewall.

Data use

Personal data is of no value to New Design Group unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

  • When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.
  • Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.
  • Data must be encrypted before being transferred electronically. The IT service provider can explain how to send data to authorised external contacts.
  • Personal data should never be transferred outside of the European Economic Area.
  • Employees should not save copies of personal data to their own computers. Always access and update the central copy of any data.

Data accuracy

The law requires New Design Group to take reasonable steps to ensure data is kept accurate and up to date. The more important it is that the personal data is accurate, the greater the effort New Design Group should put into ensuring its accuracy. It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.

  • Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets.
  • Staff should take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call.
  • New Design Group will make it easy for data subjects to update the information New Design Group holds about them. For instance, via the company website.
  • Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.
  • It is the marketing manager’s responsibility to ensure marketing databases are checked against industry suppression files every six months.

Subject access requests

All individuals who are the subject of personal data held by New Design Group are entitled to:

  • Ask what information the company holds about them and why.
  • Ask how to gain access to it.
  • Be informed how to keep it up to date.
  • Be informed how the company is meeting its data protection obligations.

If an individual contacts the company requesting this information, this is called a subject access request. Subject access requests from individuals should be made by email to info@newdesigngroup.co.uk. New Design Group can supply a standard request form, although individuals do not have to use this. Individuals will be charged £10 per subject access request. New Design Group will aim to provide the relevant data within 14 days. New Design Group will always verify the identity of anyone making a subject access request before handing over any information.

Disclosing data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject. Under these circumstances, New Design Group will disclose requested data. However, the company will ensure the request is legitimate, seeking assistance from the company’s legal advisers where necessary.

Providing information

New Design Group aims to ensure that individuals are aware that their data is being processed, and that they understand:

  • How the data is being used.
  • How to exercise their rights.

To these ends, the company has a privacy statement, setting out how data relating to individuals is used by the company.

12th July 2024

Due for review July 2025


The information below has been put together to aid you with your specifications. If you require any further information please don’t hesitate to contact your account manager or a member of the New Design Group team.

Design & drawing approval

When New Design Group (NDG) are required to produce drawings for sign off, either at the request of the client or because NDG deem it necessary, these will be completed within 3 working days. The confirmed lead-time will commence from the date of drawing approval rather than the date shown on the Purchase Order. Please allow time for this process as required.

Control sample approval

When NDG are required to produce a control sample for sign off, either at the request of the client or because NDG deem it necessary, these will usually be available within 10 working days. The confirmed lead-time will commence from the date of the control sample approval rather than the date shown on the Purchase Order. Please allow time for this process as required.

Changes to orders

If an amendment is required on an order that has already been placed with NDG, please seek confirmation of lead-time implications from your account manager prior to implementation. We will of course seek to minimise disruption to you and your client but depending on the nature of the change, delays sometimes cannot be avoided.

Customers own fabrics & leathers (COM’s & COL’s)

Not all fabrics and leathers are suitable for all applications. If the specified COM’s and COL’s fall outside our standard range we reserve the right to test for suitability. Please allow 3 working days from receipt of sample fabric for this process.

12th July 2024

Due for review July 2025


New Design Group design and manufacture to exacting standards and submit to stringent testing. Our products are warranted against defective materials, workmanship and performance under normal use for a period of 10 years, excluding ordinary wear and tear. This warranty becomes invalid if the product shows signs of abuse or improper handling. New Design Group products have a continuity of supply for 10 years.

New Design Group recommends that all products are installed by our fitting teams. Where products have been installed outside of New Design Group recommendations there is a higher chance of the warranty becoming invalid.

New Design Group solid timber surfaces, in partnership with Spekva, offer a 30 year warranty against faults and changes not caused by the wood’s natural “life”. Full warranty details can be supplied on request.

Where Fabric is used, New Design Group is limited to the individual upholstery supplier’s warranty and advice on normal wear and tear.

Where 3rd party audio-visual, power and data products are used in conjunction with, and not supplied by, New Design Group, warranties are limited to the individual supplier or manufacturer of said audio-visual, power and data products.

 10th July 2024

Due for review July 2025


New Design Group design and manufacture contemporary contract office furniture, selling across the UK and worldwide. As a leading manufacturer, we have a responsibility to actively protect the environment and have identified this as a core value of the business. As a user of raw materials, we endeavour to work with suppliers that demonstrate an understanding and dedication to sustainability and the use of recyclable materials. In working with such partners and adhering to ISO environmental management systems, we ensure our own production processes are as conscientious as possible. Where we do not have operating control, we encourage our partners to demonstrate the commitments reflected in this policy.

Compliance with legal requirements is the minimum standard that must always be achieved. Where possible we aim to surpass these requirements, and we will also act in accordance with the standards of organisations to which we subscribe.

The requirements of the Environmental Policy are communicated to all employees and environmental consideration is actively promoted to all individuals through effective consultation. We are committed to the continual improvement of our Environmental Management System to enhance our environmental performance and protect the environment. This is an integral part of our overall business performance and includes:

  • Considering the impact of our work on people and on the environment and uncover opportunities to improve and reduce carbon footprint throughout design, manufacturer, delivery, and product lifecycle.
  • Encourage all persons and Organisations with which we have contact to become environmentally aware and environmentally responsible as an integral part of the business.
  • Continued reduction, reuse and recycling of timber, cardboard and plastics wastes and ensuring our products can be recycled.
  • Support the aims of the clients in achieving their own environmental objectives.
  • Excessive transport costs are avoided wherever possible with the active pursuance of local sourcing, subject to practical and economic viability.
  • Pursuing research into packaging improvements with reduced content.

New Design Group are committed to FSC® values and declare that they are not directly or indirectly involved in the following activities:

  • Illegal logging or the trade in illegal wood or forest products.
  • Violation of traditional and human rights in forestry operations.
  • Destruction of high conservation values in forestry operations.
  • Significant conversion of forests to plantations or non-forest use.
  • Introduction of genetically modified organisms in forestry operations.
  • Violation of any of the ILO Core Conventions, as defined in the ILO Declaration on Fundamental Principles and Rights at Work, 1998.

Please click here for more information regarding our products concerning FSC® and Chain of Custody.   

We are proud to be ISO 14001:2015 certified, you can view our certificate here.

Company Environmental Objectives

12th July 2024

Due for review July 2025


New Design Group is now carbon neutral!

We’ve been working with environmental specialists EMS Environmental Monitoring Systems Ltd to calculate and offset our CO2 emissions. We’ve just completed a feasibility study with them, and are pleased to say that 100% of our CO2 emissions have been offset through a UK tree planting project and a renewable energy project. The off-setting method was the fastest way for us to become Carbon Neutral.

In the future, we will invest in new initiatives such as: 

  • LED lighting 
  • A new heating system at our factory
  • Electric & Hybrid company cars 
  • Increased efficiency in distribution

As these initiatives are implemented we will see an overall reduction in our carbon footprint as we head towards the UK Government goal of Zero.

12th July 2024

Review July 2025


 New Design Group Ltd is committed to the responsible procurement of timber products.

  • We will work with our supply chain to ensure that where possible all timber products originate from The Forest Stewardship Council® (FSC®)-certified sources, FSC®mitigates the risk of forest products originating from unacceptable sources.
  • Where appropriate, our products are made of material from well-managed, FSC®-certified forests and other controlled sources.
  • New Design Group requires that all timber and wood-derived products have as a minimum been sourced from an FSC® certified source.
  • We believe that the FSC® currently represents the gold standard and a credible benchmark for responsible forest management, and it remains our preference to increasingly source with credibly certified forests or verified recycled sources.

Supplier sourced timber

When requested, suppliers and sub-contractors must be able to provide evidence to New Design Group that the wood or wood products they supply are from legal and sustainable sources.

Exemptions to the policy

Only in situations where it is not possible to source FSC® products will exceptions to the requirements be accepted. New Design Group will always take reasonable steps to ensure that the source is legal and sustainable, and preference will be given to material from sources that are demonstrably in an active program to improve and certify forest management.

Exemptions will only be permitted where authorised by a Director of New Design Group.

They must be provided with:

  1. A documented justification setting out why FSC® products can’t be used.
  2. Evidence that the source of material was legally managed

This policy has an immediate effect and replaces all previous versions. This policy will be reviewed periodically and amended as necessary.

View our FSC® Certificate here

31st March 2023

Due for review 25th March 2024


New Design Group prides itself on providing clients with highly considered products, made with quality and sustainable materials in line with our FSC® and ISO 14001:2015 obligations.


When it comes to sustainability, the proximity of our suppliers is a key priority. We have worked hard to build relationships with local suppliers to ensure that 70% of our sub-supply chain is within a 100-mile radius. To maintain optimal environmental and economical efficiency we have set days for deliveries and pick-ups and will combine these wherever possible to reduce carbon emissions.

New Design Group are committed to working with suppliers who share our attitude to sustainable practices and where relevant have FSC® credentials (please see sustainable timber policy). We review their suitability via our sustainability questionnaire  to ensure they remain compliant and in line with our ethical and sustainability policies.



New Design Group requires that all timber and wood-derived products have as a minimum been sourced from an FSC® certified source.

We promote sustainable finishes to our clients and have the ability to guide them towards the most environmentally conscious choices in line with their embodied carbon budgets.

When requested, suppliers and sub-contractors must be able to provide evidence to New Design Group that the products they supply are from legal and sustainable sources.


Only in situations where it is not possible to source FSC (or relevant equivalent) products will exceptions to the requirements be accepted. New Design Group will always take reasonable steps to ensure that the source is legal and sustainable, and preference will be given to material from sources that are demonstrably in an active program to improve their sustainability credentials.

Exemptions will only be permitted where authorised by a Director of New Design Group.

They must be provided with:

  1. A documented justification setting out why FSC (or relevant equivalent) products can’t be used.
  2. Evidence that the source of material was legally managed

31st January 2024

Due for review January 2025


New Design Group maintains relationships with many different organisations in our supply chain, as well as employing directly throughout our brands. In the light of the general law on employment and human rights, and more specifically, the Modern Slavery Act 2015, our core values underpin our approach to business practices both internally and externally. New Design Group has adopted a statement of our corporate value on the prevention of modern slavery and human trafficking. Our values govern all our business dealings and the conduct of all persons or organisations with whom we contract directly or who we appoint to act on our behalf. At every stage, we do all we can to make sure all assessments can be made to determine which parts of our business or of those we partner with are at risk of modern slavery or indeed breach of standard Human Rights.

We expect all or who have, or seek to have, a business relationship with New Design Group and/or any member of our Group, to familiarise themselves with our anti-slavery value and to act at all times in a way in which is consistent with our anti-slavery values.

As part of our culture of good governance for good business, we operate to a set of core values which reflect our relationships with our customers, manufacturers, shareholders, suppliers and team members. We adopt a behavioural value for all our business relationships, reflecting our attitude to the exploitation of individuals in any form, and more particularly the offences under the Modern Slavery Act 2015. We are committed to opposing modern slavery in all its forms and preventing it by whatever means we can. We demand the same attitude of all who work for us and expect it of all with whom we have business dealings.

Our attitude to modern slavery is: zero tolerance.

Our attitude to breach of human rights is: zero tolerance

12th July 2024

Due for review July 2025


New Design Group takes any allegations of bribery very seriously. Employees are reminded that giving or accepting bribes is likely to be gross misconduct which can result in summary dismissal. The Purpose of this policy is to establish control to ensure compliance with all applicable anti-bribery and corruption regulations and to ensure that the Company’s business is conducted in a socially responsible manner

Defining bribery:

The Bribery Act 2010 contains four possible offences:

1.Bribery – inducing someone to do something improperly by giving, offering or promising a reward

2.Being bribed – doing something improperly in return for a reward

3.Bribing a foreign public official

4.The corporate offence – this occurs when a company does not stop people who are operating on its behalf for being bribed or offering bribes

Responsibilities of the employer:

The senior manager responsible for monitoring any issues relating to bribery in this company is the financial controller. Any employees with questions or concerns relating to bribery should address their issues to this manager.

The senior manager responsible for monitoring issues relating to bribery will carry out risk assessments of any possible issues. Employees will be advised if their work gives rise to any particular concerns and will be advised how to address these issues. Employees must follow the advice and address any questions to the named manager.

All line managers are responsible for ensuring that new members of their team are made aware of the company policy relating to bribery as part of the induction process.

All line managers are responsible for ensuring that their team members have had the appropriate training about how to handle possible situations of bribery.

Responsibilities of the employee:

If an employee is offered a bribe s/he should refuse it. The employee must then report the situation immediately to his/her line manager, or the senior manager named as responsible for any issues relating to bribery.

The employee should follow up this notification by writing a statement explaining what occurred and how the employee responded.

Any employee who is found to have given or accepted a bribe is likely to have committed an act of gross misconduct. This could lead to summary dismissal.

Employees who are offered gifts or hospitality should refer the offer to their line manager.

Employees must declare and keep a written record of all hospitality, or gifts accepted or offered, which will also be subject to managerial review. No accounts must be kept “off book” or “off the record” to facilitate or conceal improper payments.

Monitoring & Review

The Company Directors will monitor the effectiveness and review the implementation of this policy, regularly considering its suitability, adequacy and effectiveness. Any improvements identified will be made as soon as possible. Internal control systems and procedures will be subject to regular audits to provide assurance that they are effective in countering bribery and corruption.

All employees are responsible for the success of this policy and should ensure they use it to disclose and suspected danger or wrongdoing.

Employees are invited to comment on this policy and suggest ways in which it may be improved. Comments, suggestions and queries should be addressed to the Company Directors.

This policy does not form part of any employee’s contract of employment and it may amended at any time.

12th July 2024

Due for review July 2025


The Health and Safety at Work Act 1974 and all other subordinate legislation, imposes a statutory duty on employers to ensure so far as is reasonably practicable, the health and safety of their employees whilst at work. This duty also extends to others who may be affected by that work. Employees also have a statutory duty to take care of themselves and others who may be affected by their acts or omissions. To enable these duties to be carried out, it is New Design Group’s will to ensure so far as is reasonably practicable, that responsibilities for health and safety matters are effectively assigned, accepted and fulfilled at all levels within New Design Group’s organisational structure.

  1. New Design Group will, so far as is reasonably practicable, ensure that:

– Adequate resources are provided to ensure that proper provision can be made for health and safety.

– Systems of work are provided and maintained that are safe and without risks to health.

– The place of work is safe and that there is safe access to and egress from the workplace.

– Arrangements for use, handling, storage and transport of articles and substances at work are safe and without risks to health.

– All employees are provided with such information, instruction, training and supervision as is necessary to secure their safety and health at work and the safety of others who may be affected by their actions.

– The provision and maintenance of all plant, machinery and equipment is safe and without risk to health.

– Risk assessments are carried out and reviewed periodically.

– Health surveillance is provided where appropriate.

– The working environment of all employees is safe and without risks to health and that adequate provision is made with regard to the facilities and arrangements for their welfare at work.

– Monitoring of work activities are undertaken to help maintain agreed performance standards.

  1. It is the duty of all employees at work:

– To take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions and to co-operate with New Design Group. with regard to any duty placed on New Design Group to enable the discharge of its duties under the Act and any Regulations and Codes of Practice.

– Not to interfere with or misuse anything provided in the interest of health and safety.

– To understand that non-compliance with either of the points above may lead to disciplinary action.

  1. General:

– The Health and Safety Policy will be reviewed periodically, amended and updated as and when necessary. The Policy, and any subsequent changes, will be promulgated to all employees.

– New Design Group will provide and maintain effective procedures for consultation and communication with employees and, where appropriate, trade union safety representatives on all matters relating to health, safety and welfare in order to ensure the effectiveness of the Health and Safety Policy.

– The New Design Group management will keep the Health and Safety Policy under continual review.

It is the overall policy of New Design Group to plan, regularly review, develop and progressively improve organisation and arrangements to provide, so far as is reasonably practicable, a workplace and working conditions which are safe for all staff and others who may be affected by New Design Group’s activities.

High standards of Health and Safety will be achieved by putting this policy into practice. The fostering of a positive health and safety culture will secure involvement and participation at all levels, and will be sustained by effective communications plus the promotion of competence to enable all employees to make a responsible and informed contribution to the health and safety effort.



Prior to the delivery of furniture to site, our Project Manager carries out a full assessment and site survey in order to ensure the safest working conditions for our fitters and to facilitate a smooth run installation for our Client. This assessment will cover every aspect and phase of the work from access arrangements to clearing of the site and final quality check. Any anticipated problem will be discussed and resolved with the Client or his agent before the commencement of the work.


Delivery of furniture will be via an entrance agreed with the employer. The furniture will then be transported directly to the appropriate locations. Access to these locations will be via routes as agreed with the employer.

If a lift is used for this purpose, attention will be taken not to exceed the weight capacity. If necessary, protection to floors, doors, lifts etc. will be provided. Care will be taken not to leave any items in corridors, doorways or against fire hoses or fire alarm points. All rubbish will be removed from site on a daily basis and the site will be left in a tidy state each day.

12th July 2024

Due for review July 2025